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Shipping & Returns



Returns Policy

You can cancel your order at any time prior to dispatch. If your order has already been dispatched you will be required to take delivery of the parcel and return it to us unopened at your own cost and risk within 7 days to receive a full refund. You have a legal obligation to take reasonable care of the Goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. Please note we reserve the right to refuse to accept returned Goods not in their original condition, at our own discretion. We recommend that customers return the Goods with insured postage. Please retain your shipping or postal documentation in the event of Goods being lost in transit. We will inform you as soon as we receive the returned Goods and we will then process your request either by a refund or replacement as quickly as possible. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Please read the full terms and conditions page found at the shop entrance. Our postal address is, Your Chic Boutique,The Old Loose Box, Woodend Farm, Cradley, Worcestershire, Wr13 5JW Contact telephone number 01886 880389

Shipping

We ship to UK, Europe, Australia and America. Note that there are restrictions on some products i.e the sun shelter.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping option.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.


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